Frequently Asked Questions

IS THIS A LOAN?
No, we do not lend you money. You pay the NPDA (National Payment Distribution Agent) a monthly payment that you can afford which they then distribute to your creditors on a pro-rata basis.
WILL I BE LISTED ON THE CREDIT BUREAU?
Yes, once you have decided to complete the application and paid the initial fee of R57-00 (Including VAT) all creditors will be notified that you are currently undergoing a Debt Review. This is then updated according to how we progress with your review.
WHAT DO YOU MEAN BY A PRO-RATA BASIS?
A pro-rata basis means that the creditor that you make the largest monthly installment to receives a larger portion of your monthly payment.
CAN I BECOME PART OF THE DEBT COUNSELLING PLAN IF I ALREADY HAVE JUDGEMENTS AGAINST ME?
Yes, please ensure we know your complete situation when you contact us.
WILL THE PAYMENT PLAN COVER ALL MY DEBTS?
Yes, we will deal with all your unsecured and secured loans. When we analyse your finances, we will make appropriate allowances for you to be able to afford your day-to-day expenses before we calculate how much you can afford to pay your creditors.
HOW LONG DOES IT TAKE FOR MY SITUATION TO IMPROVE?
Immediately. You will benefit from a realistic budget which will allow your creditors to be paid at a rate which is affordable to you.
WILL I HAVE TO ATTEND AN INTERVIEW?
No, we treat our clients with trust and respect. No one from our office will visit you at your work and we will only contact you when it is necessary. We will need a consultation with you in order to sign all the necessary documentation.
WILL MY EMPLOYER OR COLLEAGUES KNOW THAT I AM UNDER DEBT COUNSELLING?
No, we never contact clients at work unless asked to do so. Your affairs will be dealt with in the strictest confidence, as by law!!!!
CAN I STILL USE MY CREDIT AND STORE CARDS?
Once we enter into negotiations on your behalf all credit- and store cards will have to be destroyed. This shows a further commitment to us that you are serious about terminating your debt and freeing yourself of this ever increasing social burden.
CAN CREDITORS REFUSE TO ACCEPT LOWER PAYMENTS UNDER THE DEBT COUNSELLING PLAN?
Creditors do not have to accept any offer of repayment below the contracted minimum. However, it is our experience that they are prepared to accept reduced payment offers where we are able to demonstrate that the offer is reasonable and you are committed to repay your debt by use of the debt counselling repayment plan.
WILL I RECIEVE A DEFAULT NOTICE?
By lowering your monthly repayments to your creditors, you will be in default of your original agreement with your creditors and as a result may be issued a default notice. Creditors send out Default Notices in order to protect their legal position. This however does not influence the repayment plan.
WILL CREDITORS CONTINUE PURSUING ME FOR PAYMENTS?
Your creditors would according to National Credit Act stop pursuing you when you have been placed under debt review. Let them know that we are your debt counsellors and that we will be acting on your behalf. You should forward any letter for us to deal with on your behalf.
WHEN CAN I START ON THE DEBT COUNSELLING PLAN?
You can join the plan immediately subject to completing our forms and make an appointment to see one of our friendly and professional Debt Counsellor’s or assistants.
I'VE BEEN SUMMONED TO COURT, DOES DEBT COUNSELLING COVER THIS?
No, however it is our experience that most attorneys and creditors will respond to the debt review programme favourably and agree to have this included in the debt review.
CAN A DEBT COUNSELOR HELP ME IF I HAVE LOANS OR CREDIT AGREEMENTS PRIOR TO 1 JUNE 2007?
YES, it is your financial situation TODAY that is taken into account.
ONCE I'VE CLEARED ALL MY DEBT, WILL MY NAME BE REMOVED FROM THE CREDIT BUREAU?
Yes, it will be removed.
HOW MUCH WILL DEBT COUNSELLING COST ME?
R57-00 for single application and R114-00 for double application. Your first new lower payment will be paid to the Debt Counsellor.
WHAT DO I NEED TO BRING WITH TO APPLY FOR DEBT COUNSELLING?
All necessary documents, ID document, Salary advices and when married both parties need to sign.